PepCue · Pep Labs Inc.

Terms of Service

Effective date: June 1, 2026 Last updated: June 16, 2026

1. Acceptance of Terms

Pep Cue is owned and operated by Pep Labs Inc. ("Pep Cue," "Pep Labs," "we," "us," or "our"), based in Ontario, Canada.

By downloading, accessing, creating an account for, subscribing to, or using Pep Cue — including any related websites, services, content, features, or tools — you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not use the app and should delete your account.

You represent and warrant that you: are at least 18 years old; have the legal capacity to enter a binding agreement; are not barred from using the app under applicable law; will comply with all applicable local, provincial, state, federal, and international laws; and have read, understood, and agree to these Terms.

We may update these Terms from time to time. Your continued use after updated Terms are posted or made available constitutes acceptance, except where additional consent is required by law.

2. Not Medical Advice

Pep Cue is an informational, educational, tracking, and organizational tool only. Nothing in the app — and no feature, output, calculation, estimate, score, chart, reminder, alert, notification, report, AI response, summary, scan result, or dashboard — constitutes medical advice, diagnosis, treatment recommendation, dosing instruction, prescription guidance, clinical guidance, or professional healthcare advice.

You acknowledge that Pep Cue: does not diagnose, treat, cure, or prevent any disease or condition; does not recommend substances, dosages, schedules, protocols, injection techniques, or treatment plans; does not sell, distribute, prescribe, compound, recommend, or promote the purchase of any peptides, medications, supplements, or related substances; and does not verify the safety, legality, authenticity, purity, identity, dosage, labeling, storage, or source of anything you log, track, research, or reference. You are solely responsible for consulting a qualified healthcare professional before any health-, medication-, peptide-, nutrition-, or fitness-related decision, and your use of the app is entirely at your own risk.

All features are for informational and personal record-keeping purposes only.

No professional relationship. Using the app does not create any physician-patient, provider-patient, pharmacist-patient, dietitian-client, trainer-client, advisor-client, fiduciary, or other professional relationship between you and Pep Labs or our service providers.

Emergencies. Pep Cue is not for medical emergencies. If you believe you are experiencing one, call 911 or your local emergency services immediately.

Health-information laws. Pep Cue is not a "covered entity" or "business associate" under the U.S. Health Insurance Portability and Accountability Act (HIPAA) and is not a "health information custodian" under Ontario's Personal Health Information Protection Act (PHIPA). The app is not designed to store or process protected health information on behalf of a healthcare provider, plan, or clearinghouse. Please do not submit sensitive medical information beyond what is necessary to use the tracking features; if you do, you do so at your own risk and acknowledge such information is not guaranteed to be treated as protected health information under any such law.

3. Use of the App and User Responsibility

Pep Cue is for personal, non-commercial use by adults 18 or older. You are solely responsible for: any substances you research, use, possess, administer, purchase, import, store, or track; the accuracy of all data you enter; how you interpret or act on anything displayed; any decision based on app content, outputs, estimates, reminders, alerts, reports, or AI responses; compliance with all laws in your jurisdiction; the condition, storage, handling, legality, and use of any substances you log; maintaining safe access to your device and account; and consulting a qualified healthcare professional before any health-related decision.

Jurisdiction and legality. Laws governing peptides, medications, research compounds, supplements, controlled substances, and prescription products vary significantly by country, province, state, and locality, and you are solely responsible for understanding and complying with those that apply to you. We make no representation that any substance discussed, referenced, displayed, or trackable in the app is legal, safe, available, approved, or appropriate in your jurisdiction. References to peptides, GLP-1s, medications, compounds, supplements, or related products are for informational and organizational purposes only and are not endorsement, promotion, recommendation, medical advice, prescription guidance, or a representation of legality.

Assumption of risk. Researching, tracking, possessing, administering, or using peptides, medications, research compounds, supplements, or related substances may involve known and unknown risks — including side effects, adverse or allergic reactions, incorrect dosage or administration, contamination, impurity, mislabeling, counterfeit products, unknown ingredients, improper storage, drug interactions, contraindications, infection, injury, risks not yet identified in scientific literature, and serious injury or death. You assume full responsibility for all decisions, actions, and outcomes related to information obtained through the app.

4. Internet Access, Mobile Data, and Device Requirements

Some features require an active internet connection, device permissions, cloud services, third-party services, app-store access, or a compatible device and OS. You are responsible for obtaining and maintaining internet access, mobile data, a compatible device, a supported OS, app permissions, sufficient storage, notification settings, and any other hardware, software, or services needed. We are not responsible if the app or any feature is unavailable, delayed, limited, inaccurate, or interrupted due to connectivity, Wi-Fi, mobile-network or device issues, insufficient battery or storage, OS or app-store restrictions, notification settings, Focus/Do Not Disturb settings, or third-party, cloud, carrier, or internet-provider issues. You are responsible for any data, roaming, carrier, internet, app-store, or other third-party charges.

5. Device Availability and Notifications

You are responsible for ensuring your device is charged, connected, updated, and configured to use the app and receive notifications. Reminders, alerts, and notifications are convenience features only and may be delayed, missed, duplicated, inaccurate, or undelivered due to device settings, OS behavior, permissions, connectivity, platform services, notification settings, Focus/Do Not Disturb, battery level, or other factors outside our control. We are not responsible for any consequence of a missed, delayed, inaccurate, duplicated, or failed reminder, notification, log, export, or alert. Do not rely on Pep Cue reminders or notifications for medical, medication, dosing, treatment, emergency, or safety-critical decisions.

6. Prohibited Conduct

You agree not to: use the app for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose; facilitate the illegal purchase, sale, distribution, importation, administration, or promotion of any substance; make medical decisions without consulting a licensed provider; submit false, misleading, fraudulent, unlawful, or inaccurate data; submit content, data, or photos you do not have the right to submit, or that depict another person without their explicit consent; harass, exploit, harm, impersonate, or violate the rights of another person; reverse engineer, decompile, disassemble, scrape, copy, modify, translate, or extract the source code, models, databases, designs, or data of the app; create derivative works; use bots, scripts, crawlers, or scrapers; attempt unauthorized access to or probe the vulnerability of any account, system, network, or service; interfere with or disrupt the app, servers, networks, or third-party services; circumvent paywalls, subscription systems, entitlement checks, security features, or access controls; upload malware or harmful code; misuse AI features to generate unlawful, harmful, misleading, medical, dosing, or unsafe instructions; or violate any law, regulation, third-party right, or app-store rule. We may suspend or terminate access for violations.

7. Account Registration and Security

To use certain features you may need an account. You agree to provide accurate, current, and complete information and keep it up to date. You are solely responsible for the confidentiality of your credentials, all activity under your account (authorized or not), notifying us immediately of any unauthorized use or breach, enabling available security features (such as biometric or device locks), and keeping your device and OS secure. We are not liable for any loss, damage, unauthorized access, or account activity arising from your failure to safeguard your credentials, device, or account.

Device modifications. Jailbreaking, rooting, sideloading unauthorized software, bypassing security controls, or using unofficial app stores may compromise the app's functionality and security. We disclaim responsibility for any issue, data loss, account compromise, inaccurate output, failed notification, vulnerability, or malfunction resulting from such modifications.

8. Third-Party Services

Pep Cue integrates with or relies on third-party services, including: Supabase (authentication, database, edge-function hosting), Google Gemini (AI chat features you invoke), Anthropic (optional vision analysis for progress-photo features, if and when you use them), RevenueCat (subscription management and entitlement), PostHog (product analytics — non-health usage data only, never your peptide names, dose entries, side effects, weights, photos, or notes), Sentry (crash and error diagnostics), AppsFlyer (privacy-preserving install attribution via Apple's SKAdNetwork, with no IDFA or tracking prompt), Apple App Store and Google Play (billing and subscriptions), and our support email provider. Additional providers may be added or replaced from time to time and disclosed in our Privacy Policy. Each is governed by its own terms and policies. We are not responsible for the acts, omissions, errors, downtime, outages, changes, pricing, billing decisions, data handling, security practices, model outputs, or availability of any third-party service, and such services may change, suspend, restrict, or discontinue access at any time. We are not liable for any loss, delay, interruption, missing data, failed purchase or restore, failed notification, inaccurate output, unavailable feature, account or billing issue, or disruption caused by any third-party system, platform, carrier, cloud provider, AI provider, or app store. Your use of features that depend on third-party services is subject to their terms.

9. Tracking and AI Features — Specific Disclaimers

These apply in addition to the general "Not Medical Advice" disclaimer. (Keep only the features Pep Cue offers; rename to match your app.)

Inventory and organization. Entries reflect only what you enter; the app does not verify contents, source, identity, legality, prescription status, purity, strength, concentration, expiration, storage, safety, authenticity, or labeling. Photos are visual references only and do not authenticate any product.

Calculators (e.g., reconstitution/dosage math). Results are mathematical outputs from the values you enter — not medical advice, dosing instructions, prescription guidance, or a recommendation to use any substance. We do not verify inputs; results may be wrong if inputs are inaccurate, incomplete, misunderstood, or mistyped. You are solely responsible for verifying calculations independently and for any decision made from them, and we are not liable for any injury, overdose, underdose, miscalculation, improper administration, or other outcome from your use of or reliance on results.

Injection-site tracking. Body maps and rotation indicators are visual organizational tools only; they do not provide guidance on technique, site selection, frequency, depth, sterility, or suitability, and do not detect or prevent infection, injury, improper administration, or adverse reactions.

Side-effect tracking. Symptom logs are user-entered records only; the app does not interpret, diagnose, evaluate, warn, or alert you to conditions. The absence or presence of a logged symptom does not indicate the absence or presence of any condition. Contact a professional or emergency services for concerning symptoms.

Hydration and nutrition tracking. Calorie, macro, hydration, and nutrition figures are general estimates from your inputs, not medical, nutritional, dietary, or treatment prescriptions. Do not rely on them for medical, allergy, eating-disorder, disease-management, or safety-critical decisions.

Photo-based food/meal estimates. Any AI-generated estimates from photos may be inaccurate or unreliable and are not a substitute for professional assessment, food labels, lab analysis, allergen warnings, or medical advice.

Device health data (Apple Health / Health Connect). Such data comes from the platform and connected devices and may contain inaccuracies, gaps, syncing delays, or errors. We do not validate it and are not responsible for inaccuracies or missing information.

Progress photos and daily check-ins. Personal records only, not medical assessments, not reviewed by any professional. You are solely responsible for content you upload, save, or share.

Weight, sleep, and similar logs. User-entered or imported records only; not clinical assessments, diagnoses, or professional interpretation.

Insights/dashboards and AI insights. Aggregate your entries and surface statistical patterns for informational purposes only. Correlation is not causation. They do not diagnose, predict, recommend, prescribe, or suggest a course of action and must not be relied on for medical, nutritional, training, dosing, substance-related, or safety-critical decisions.

AI chat/educational features. When used, your messages and limited context may be sent to an AI provider to generate a response. Responses are AI-generated educational content only and may be inaccurate, incomplete, outdated, biased, or unsafe, and may not reflect current medical standards, scientific consensus, regulatory guidance, or your circumstances. They are not medical advice; verify independently before relying on them.

Research/educational library. General informational references that may be incomplete, outdated, inaccurate, or based on changing sources; not medical advice, treatment recommendations, dosing guidance, or product endorsements.

Level/half-life estimates. Based on general published or estimated data plus your inputs; not clinically verified, not personalized to your physiology, and do not account for all variables. Must not be used for dosing, timing, administration, medical, or safety decisions.

Engagement features. Badges, streaks, and achievements are for engagement only and do not reflect health outcomes, treatment progress, safety, compliance, or medical improvement.

Exports and reports. Generated from your inputs. You are solely responsible for the accuracy of exported data and for any decision made by you, your provider, or any recipient based on a report. We do not review, verify, endorse, or medically interpret exports.

General AI limitations. AI-generated outputs from any feature may be inaccurate, incomplete, outdated, biased, unreliable, or inappropriate for your circumstances and may not reflect current medical standards, scientific consensus, regulatory guidance, product labeling, or your health profile. Always verify independently before relying on them.

10. Content Standards, User Content, and Reporting

You retain ownership of content you submit — including progress, meal, or vial photos, tracking data, journal entries, daily check-ins, notes, reports, and other inputs ("User Content"). By submitting User Content, you grant Pep Labs a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, display, modify, create derivative works of, transmit, and otherwise use it solely to operate, maintain, support, secure, improve, develop, and provide the app and related services, as described in these Terms and our Privacy Policy, including the right to use de-identified or aggregated derivatives as described in our Privacy Policy. This license survives termination for content already shared, de-identified or aggregated derivatives, backups retained under our retention practices, content retained as required by law, and content reasonably needed for fraud prevention, security, legal compliance, or dispute resolution.

You represent and warrant that you own or have all rights to your User Content, that it violates no law or third-party right, and that you have consent from any person whose information or image you submit.

Objectionable content and reporting. You may not submit or share content that is illegal, infringing, harassing, abusive, threatening, hateful, sexually exploitative, or otherwise objectionable. (If Pep Cue offers any feature that lets users share content with or view content from other users:) we maintain a zero-tolerance approach to objectionable content and abusive users; you can report or flag content and block abusive users from within the app, or report concerns to support@pepcue.app; we will review reports and remove violating content and may eject violating users, acting on reports within a reasonable time (and within 24 hours where required by app-store rules). We may remove, restrict, or disable access to User Content we believe violates these Terms, applicable law, third-party rights, or app safety.

11. Beta Features

We may offer features identified as beta, preview, experimental, test, or early-access ("Beta Features"), provided for evaluation only. They may be incomplete, unstable, inaccurate, or unavailable, may be modified, limited, suspended, or discontinued at any time without notice, and are provided "as is" with no warranties. All disclaimers and limitations apply with equal or greater force.

12. Subscriptions, Billing, and Auto-Renewal

Pep Cue may offer an auto-renewing premium subscription through the Apple App Store and Google Play. For each plan we offer, the app and its store listing will disclose, before purchase, the title of the subscription, the content/services included, the length of the billing period, the price (and price per unit where required), and links to these Terms and our Privacy Policy. Pricing, trial availability, promotions, included features, and billing periods may vary by platform, country, eligibility, promotion, or time of purchase. The price and terms shown at checkout control your purchase. Plans may include monthly and yearly subscriptions, a free trial (if offered), and promotional pricing (if offered).

Auto-renewal (both platforms). Subscriptions automatically renew at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period. You authorize the applicable store to charge your account on each renewal until you cancel.

Free trials. If a free trial is offered, any unused portion is forfeited when you purchase a subscription (where applicable), and the trial converts to a paid subscription automatically unless you cancel at least 24 hours before it ends.

Managing and canceling. You manage and cancel subscriptions in your Apple Account settings (iOS) or Google Play settings (Android). Uninstalling the app does not cancel your subscription.

Restoring purchases. If you reinstall the app or use a new device, you can restore an active subscription through the applicable store.

Apple (iOS) billing. Payment is charged to your Apple ID at confirmation of purchase or at the end of any free trial. Renewals, cancellations, and refunds are handled by Apple under Apple's policies; we generally cannot issue refunds for App Store purchases.

Google (Android) billing. Payment is charged to your Google Play account at confirmation of purchase or at the end of any free trial. Renewals, cancellations, and refunds are handled by Google under Google's policies; we generally cannot issue refunds for Google Play purchases.

Subscription changes. We may change prices, included features, trial availability, promotions, or billing options. Where required, we will provide notice before a change applies to your subscription; if you do not agree, you must cancel before it takes effect.

Subscription-management provider. We may use a third-party provider to manage subscription status and entitlements across platforms; it does not process your full payment-card information.

13. Account Deletion

You can delete your account and associated personal information at any time from within the app ([describe the in-app path, e.g., Settings → Account → Delete Account]) or by emailing support@pepcue.app. This satisfies Apple App Store and Google Play requirements that account-creating apps offer in-app account deletion and a deletion-request method. Deletion is handled as described in our Privacy Policy; some information may be retained where the law allows or requires. Deleting your account does not cancel a store subscription — cancel that separately through Apple or Google.

14. Modifications, Updates, and Compatibility

We may, at any time and without notice or liability, modify, suspend, replace, limit, remove, or discontinue any feature, functionality, service, content, or component, including features available when you subscribed. We may release updates, fixes, patches, or new versions; some features may require the latest version or an updated OS. We do not guarantee the app will remain compatible with every device, OS version, app-store requirement, third-party service, or platform rule, and if you do not install updates, some features may stop working. If we discontinue the app, the rights and licenses granted to you end and you must stop using it. We are not responsible for any loss of access or data, inability to export, interruption, or other consequence resulting from suspension, discontinuation, app-store removal, platform restriction, third-party-service issue, business closure, legal or regulatory requirement, or force-majeure event.

15. Feedback

If you submit ideas, suggestions, feature requests, comments, designs, or other feedback ("Feedback"), we may use, copy, modify, develop, commercialize, publish, and exploit it freely without obligation, attribution, approval, restriction, or compensation to you. You waive any rights you may have in Feedback to the fullest extent permitted by law.

16. Intellectual Property

The app — including its design, code, software, interface, features, text, graphics, content, trademarks, logos, databases, workflows, functionality, AI-related systems, and all related intellectual property — is owned by Pep Labs or its licensors and is protected by applicable law. You may not copy, modify, distribute, sell, lease, sublicense, scrape, extract, reverse engineer, create derivative works from, or commercially exploit any part unless we authorize it in writing. All rights not expressly granted are reserved. In a sale, merger, acquisition, restructuring, financing, assignment, or transfer of ownership, all intellectual-property rights may transfer to the successor. These Terms, including the dispute-resolution provisions, bind and benefit any successors, assigns, or acquiring entities.

17. Business Transfers

If Pep Labs Inc., Pep Cue, or substantially all of our assets are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, assignment, change of control, or similar transaction, your account, User Content, subscription information, operational data, and other information may transfer to the successor as part of that transaction. The successor may continue to operate, maintain, improve, commercialize, develop, modify, or discontinue Pep Cue or related products and services, subject to applicable law, our Privacy Policy, required notices, and any consent, authorization, opt-out, deletion, or other rights available to you. If the successor materially changes how personal, sensitive, or consumer health data is used, sold, licensed, or shared, it will provide notice and obtain any consent, authorization, or opt-out required by law before those practices begin. Your continued use after notice of a business transfer or updated terms constitutes acceptance, except where additional consent is required by law.

18. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY LAW, PEP LABS AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, PARTNERS, SERVICE PROVIDERS, AND AFFILIATES DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, AVAILABILITY, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, AVAILABLE, ACCURATE, COMPLETE, OR RELIABLE; THAT OUTPUTS, AI RESPONSES, CALCULATIONS, ESTIMATES, REMINDERS, REPORTS, OR EDUCATIONAL CONTENT WILL BE ACCURATE, CURRENT, COMPLETE, SAFE, OR SUITABLE FOR YOU; THAT THE APP WILL MEET YOUR REQUIREMENTS; THAT DEFECTS WILL BE CORRECTED; OR THAT THE APP WILL REMAIN AVAILABLE OR COMPATIBLE WITH YOUR DEVICE, OS, APP STORE, OR THIRD-PARTY SERVICES.

WE MAKE NO REPRESENTATIONS REGARDING THE SAFETY, LEGALITY, EFFICACY, PURITY, IDENTITY, AUTHENTICITY, DOSAGE, STORAGE, LABELING, SOURCE, OR AVAILABILITY OF ANY PEPTIDES, MEDICATIONS, COMPOUNDS, SUPPLEMENTS, OR PRODUCTS DISCUSSED, REFERENCED, LOGGED, OR TRACKED IN THE APP, AND DO NOT GUARANTEE ANY HEALTH, FITNESS, WEIGHT, WELLNESS, FINANCIAL, OR OTHER OUTCOME.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and you may have additional rights under consumer-protection law.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEP LABS AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, PARTNERS, SERVICE PROVIDERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, OR DATA, DEVICE DAMAGE, SERVICE INTERRUPTION, PERSONAL INJURY, EMOTIONAL DISTRESS, OR OTHER INTANGIBLE LOSSES.

THIS LIMITATION APPLIES TO DAMAGES ARISING FROM OR RELATED TO: your use of or inability to use the app; any health outcome, injury, illness, adverse effect, overdose, underdose, improper administration, infection, allergic reaction, or death; any substance you research, possess, purchase, import, track, administer, or use; reliance on any feature, output, estimate, reminder, alert, AI response, report, educational content, or calculation; loss of data, service interruptions, or account-access issues; missed, delayed, duplicated, or inaccurate notifications; inaccuracies in device or integrated health data; User Content you submit, save, export, or share, and any consequences of sharing app-generated content; the acts, omissions, outages, errors, or data handling of any third-party provider; app-store removal, platform restriction, regulatory action, or service discontinuation; unauthorized access to your account or device; and any other matter related to these Terms or the app.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Time limitation. Any claim must be brought within one year of when the cause of action arose, or it is permanently barred to the fullest extent permitted by law.

Basis of the bargain. These limitations and disclaimers are a fundamental basis of the agreement, and the app would not be provided without them. Nothing in these Terms limits liability that cannot be limited by applicable law, including certain rights under consumer-protection legislation.

20. Indemnification

You agree to defend, indemnify, and hold harmless Pep Labs and its officers, directors, members, employees, contractors, agents, partners, licensors, service providers, successors, assigns, and affiliates from any claims, damages, losses, liabilities, costs, penalties, settlements, judgments, and expenses (including reasonable legal fees) arising out of or relating to: your use of or access to the app; your violation of these Terms or any law, regulation, or third-party right; any law governing peptides, medications, supplements, controlled substances, research compounds, imports, prescriptions, or related products in your jurisdiction; your reliance on any app content, AI output, tracking data, estimate, calculator result, reminder, or report; any data, content, or photos you submit; any health-related decisions or outcomes from your use of the app; any injury, illness, adverse reaction, overdose, underdose, infection, allergic reaction, or death suffered by you or any third party in connection with substances you logged, researched, possessed, administered, imported, purchased, or used; any content you share through exports, screenshots, or other features; your misuse of the app; your fraud, negligence, willful misconduct, or unauthorized activity; and any dispute between you and a third party relating to your use of the app. We may assume exclusive defense and control of any indemnified matter, and you agree to cooperate.

21. Dispute Resolution

Important — review with counsel. Canadian consumer-protection law (including Ontario's Consumer Protection Act) restricts or voids mandatory-arbitration and class-action-waiver clauses against consumers, and U.S. state law treats these clauses differently. The provisions below are a starting framework and should be reviewed and tailored by a lawyer before you rely on them. Where this section conflicts with mandatory consumer rights, those rights prevail.

Informal resolution. Before starting any formal proceeding, contact us at support@pepcue.app and give us 30 days to try to resolve the dispute informally.

Arbitration (where permitted). Where permitted by applicable law, any unresolved claim arising out of or relating to these Terms, the app, your account, your subscription, or your relationship with us may be resolved by binding individual arbitration administered by a recognized arbitral body (for example, the ADR Institute of Canada for Canadian users, or the American Arbitration Association for U.S. users), seated in Ontario or conducted remotely, under that body's consumer rules. This does not apply where applicable consumer-protection law gives you the right to pursue a claim in court.

Class-action and jury-trial waiver (where permitted). To the fullest extent permitted by law, claims must be brought individually, and you and we each waive any right to bring or participate in a class, collective, mass, or representative proceeding and, for any dispute heard in court rather than arbitration, any right to a jury trial. These waivers do not apply where prohibited by applicable consumer-protection law.

Opt-out (U.S. users). Where this arbitration agreement applies to you, you may opt out by emailing support@pepcue.app within 30 days of first accepting these Terms, including your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect the other provisions of these Terms.

Successors and exceptions. These provisions bind and benefit Pep Labs and any successors, assigns, affiliates, or acquirers, and survive any sale, merger, acquisition, assignment, or transfer of ownership, to the fullest extent permitted by law. Nothing here prevents either party from seeking relief in small-claims court where permitted, or seeking injunctive relief in court for intellectual-property misuse, unauthorized access, security abuse, or misuse of the app.

Severability. If any part of this section is found unenforceable as to a claim, that claim proceeds in court on an individual basis unless otherwise required by law, and the rest of this section stays in effect.

22. Apple App Store — Licensed Application End User License Agreement (EULA)

If you download the app from the Apple App Store, the following apply and supplement these Terms; in case of conflict regarding the App Store, this Section controls for that distribution:

23. Google Play Terms

If you download the app from Google Play, you acknowledge: these Terms are between you and Pep Labs only, not Google; Google is not responsible for the app or its content; your use may also be subject to Google Play's terms, policies, and billing requirements; Google Play handles Android billing, cancellation, and refunds under its own policies; and Pep Labs is not responsible for Google Play billing decisions, payment-processing errors, refund decisions, store restrictions, or account issues. You will comply with applicable Google Play policies and any applicable Health Connect requirements when using related features.

24. Export Control and Sanctions

You may not download, access, or use the app if you are located in a country or region subject to a comprehensive embargo under applicable U.S. or Canadian law, if you are on any applicable list of prohibited, restricted, or sanctioned parties, or if your use would violate applicable export-control, sanctions, or trade laws. You agree to comply with all such laws.

25. Force Majeure

We are not liable for any failure, delay, interruption, loss, or inability to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, labor disputes, embargoes, government or regulatory actions, fire, floods, accidents, power outages, internet or network failures, cloud-provider or AI-provider outages, app-store restrictions, platform outages, or shortages of transportation, fuel, energy, labor, materials, or services.

26. Termination

We may suspend, restrict, or terminate your access at any time if we believe: you violated these Terms or applicable law; your use creates risk for us, users, third parties, or service providers; your account is involved in fraud, abuse, misuse, or unauthorized activity; we are required to by law, regulation, app-store rule, court order, or a service provider; or continuing to provide the app is no longer commercially, technically, legally, or operationally feasible. On termination, your right to use the app ends immediately, you must stop using it, we may delete, restrict, or retain data per our Privacy Policy and legal obligations, and any active subscription must be canceled through Apple or Google as applicable. Termination does not limit our rights or remedies. Sections that by their nature should survive — including intellectual property, User Content, disclaimers, limitation of liability, indemnification, dispute resolution, business transfers, governing law, and payment obligations — will survive.

27. General

28. Contact

Pep Labs Inc. Operator of Pep Cue Ontario, Canada Email: support@pepcue.app Terms of Service: https://pepcue.app/terms Privacy Policy: https://pepcue.app/privacy

© 2026 Pep Labs Inc. · PepCue is a product of Pep Labs Inc. · pepcue.app · support@pepcue.app